Product Specialist

Updated: February 15, 2018

To champion the XPression product line, OEM products, and Ross Virtual Solutions while maintaining a deep, hands-on understanding of the technology.


Duties and Responsibilities:


Responsible for execution of and/or participation in activities related to the product line, including but not limited to:


  • Collaborate with the Associate Marketing Product Manager - Technical to create video tutorials for training and marketing purposes.
  • Participate in trade show planning and execution.
  • Write scripts and small software applications to demonstrate XPression functionality.
  • Assist Regional or Key Account Sales Managers, and Business Development Managers with responses to tender documents, Produce workflow and wiring diagrams and participate in key customer demonstrations and proofs-of-performance.
  • Provide technical guidance on the implementation and maintenance of new and existing XPression platforms and software tools and ensure technical accuracy of: promotional literature, catalog, website, and other customer-facing content.
  • Work with the Development Team on product roadmap, development priorities, product direction, and new products - based on industry and customer trends.
  • Act as a technical liaison with OEM partners in collaboration with the Marketing Product Manager - Technical to acquire software/hardware for testing and vetting of workflows in the office.
  • Help maintain and support the RVS demo lab in Ottawa.
  • Champion internal training for XPression and OEM products - Tech Support, DTE, PV, Manufacturing.
  • Post-secondary degree or trade school diploma
  • 5+ years of experience with broadcast equipment in pre or post-sales environments
  • Experience in selling and marketing broadcast equipment preferred
  • Basic computer programming experience desired
  • Broadcast or print design experience would be helpful
  • Background in technical training is a plus
  • Knowledge of broadcast graphics systems & IT workflows
  • Ability to work with asset management systems is a plus
  • Proficient in Microsoft Word/Excel/PowerPoint/Visio
  • Able to take complex technical details and convey the information to others in an easy-to-understand manner
  • Excellent written and verbal communication skills
  • Organized and very detail orientated
  • Self-starter and quick learner with the ability to work under minimal supervision
  • Able to work co-operatively with and across all company departments
  • Valid driver's license
  • Willing to travel up to 50% of the time
Physical Demands:
  • Occasional requirement to set up equipment involving lifting under 50lbs.
Work Environment:
  • Office, Moderate Noise.