Demonstration Artist and Trainer - EMEA


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Updated: February 13, 2018
Location: Anywhere

Please note: This position is located out of our Reading, UK office.

 

  

Duties, Responsibilities and Accountability:
 
Demonstrations
  • On-site, off-site and online/remote customer demonstrations and tradeshow events
  • Ensure integrity of the demo experience and provide feedback and input re: areas for improvement
  • Assist with demo equipment set-up and preparation/testing of gear prior to demos
  • Report back to the Sales and Marketing Product Management (MPM) groups regarding current industry trends and customer feedback
  • Maintain above average knowledge base and skill set in the functionality and demonstration of Ross Video’s product lines, which include: Production Switchers, Automated Production Control, Robotic Cameras, Augmented Reality and Virtual Sets, Character Generation & Graphics, Routing Systems, Video Severs, Master Control, Social Media Management and Network Control & Monitoring systems.
  • Primary focus on the following product lines: switchers, augmented reality and virtual sets, XPression
 
Training 
  • Perform customer training - on-site, off-site and online/remote customer training sessions
  • Internal training - other Ross staff members
  • Maintain integrity of the training experience and provide feedback and input re: areas for improvement
  • Assist with set-up and preparation/testing of gear prior to training sessions
  • Help develop customer training methods, materials and techniques working in collaboration with the Product Primes, Marketing and Technical Product Managers, demonstration artists, trainers and customers.
 
Customer Advocate
  • Champion customer needs as applies to Ross Video’s mission to provide a superior customer experience, notably operational features, roll-out and training methods as well as future feature requirements
  • Actively participate in Ross Video’s user forums and answer operational questions, assist our customers in getting the most out of their systems and provide a superior customer experience.
 
Knowledge/Education/Training/Experience:
  • Excellent communication and presentation skills
  • Experience and knowledge of production switchers and broadcast production systems
  • Experience in automated production control operations is an asset
  • Knowledge of graphic design and production is an asset
  • Post-secondary degree related to television broadcast or broadcast production related experience
  • Experience in the selling and marketing processes for broadcast equipment is ideal
  • Familiarity with key components used in broadcast electronics products
  • Above average computer skills and technical aptitude
  • Knowledge of use of Ross Video products and a willingness to learn how to provide demonstrations and training on them
 
Traits:
  • Passionate about Ross Video’s broadcast production solutions
  • Strong interpersonal and observational skills
  • Organized and very detail oriented
  • Ability to problem solve and troubleshoot
  • Must be able to work under pressure and adapt to changing environments
  • Self-starter, motivated quick learner with ability to work under minimum supervision
  • Ability to work independently or as part of a team
 
Experience:
  • Previous experience in providing product training and demonstrations is required
  • Minimum of 5 years’ experience in a broadcast/post/corporate video production environment
  • Broadcast television systems experience an asset
 
Other:
  • 65% domestic and international travel is required (EMEA)
  • Must have a valid passport *Please advise if any travel restrictions
  • Must have a valid driver’s license
 
Physical Demands:
  • Requirement to set-up and tear down equipment - involves lifting up to 50 lbs, reaching, bending, stooping, cabling, etc…
 
Work Environment:
  • Ross Video’s Reading UK facility
  • Various customer locations (broadcast studios, control rooms, educational facilities, houses of worship, sports arenas, tradeshows…)