Technical Sales Specialist

Updated: January 24, 2018
Location: Home Based


The Technical Sales Specialist will support the US and Canada Sales team in its initiative to increase sales of Ross Video technology in dynamic and innovative applications. This key role in the Ross Sales organization requires a unique blend of engineering / solutions solving skills along with the “soft skills” required in a sales process. The Technical Sales Specialist is responsible, during pre-and post-sales activities, for ensuring Ross Video’s Superior Customer Experience. This requires collaboration with the sales team, customer interaction and managing the client’s expectations throughout the engagement. For complex projects, coordination with our services implementation team including Schedulers, Commissioners, Trainers, Creative Services Technical Support Specialists, and Field Service Developers, to ensure a successful launch of Ross solutions at clients’ facilities. This unique position will include, but is not limited to, the following duties:

  • Participates and contributes to sales opportunities driven by the Regional Sales Managers, prioritizing efforts based on maximizing total impact on the team’s productivity.
  • Scopes technical solutions to address customer requirements, assess customers met and unmet needs, and recommend solutions that optimize value for both the customer and Ross Video.
  • Coordinates closely with Ross’ internal Sales team and business partners to align solutions designed to meet our customers’ business requirements.
  • Proactively engage in opportunity reviews ensuring they are properly configured aligned in the sales process.
  • Educate and provide professional development to team and business partners to enhance their product knowledge, technical acumen, and technical sales skills.
  • Engages in customer facing product presentations, demos, training, and workflow guidance to end-users and business partners at customer premise or tradeshows.
  • Pursue additional business development opportunities and collaborates with Sales to ensure these are effectively covered and advanced.
  • Develop project plans, assist scheduling with resource allocation, coordinate Ross technical services, third party resources and client teams.
  • Works on systems oriented and highly technical projects.
  • Create drawings that capture the define specific opportunities, while also creating general variations for use by other groups at Ross
  • Help to prepare world-class customer facing proposal supplements.
  • Manages proposals for large RFPs.
  • Provides client feedback to Marketing Product Manager(s) on product & application requirements.
  • Perform product demo and configurations for business partners and end users on Ross specific Products and workflows.
  • Coordinate with DTE and Demo Artist upcoming full system demos as required by an opportunity.
  • Performs other related duties as required.
Job Requirements:
  • Minimum 5 years of combined sales, sales engineering, presales experience, systems application, or product specialist experience.
  • Record of achievement and technical solution expertise in a customer facing environment.
  • Poses strong knowledge of industry standard protocols, connectors and terminations.
  • Strong knowledge of MS Project, Word, Excel, PowerPoint, Visio and CAD.
  • Assist in laying out and designing rail configurations for robotics projects
  • Excellent Communication & Presentation Skills.
  • Must be proficient in both Desktop and Server Networking practices.
  • Able to work co-operatively with and across all company departments.
  • Strong presentation skills.
  • Possesses strong and creative problem-solving traits.
  • Working knowledge of Salesforce and or similar CRM programs.
  • Existing knowledge and use of Ross Video products (preferred).
  • Passionate about Ross Video broadcast equipment solutions
  • Positive, Determined, Problem Solver
  • Deadline driven
  • Strong organization and communication skills         
  • Ability to multi-task
  • Ability to work well independently and self-motivated.
  • Attention to detail and a strong work ethic
  • Desire to contribute to a team environment
  • Ability to handle stressful situations
Physical Demands
  • Office environment
  • Required to set-up equipment – involves lifting to 50 lbs., reaching, bending, stooping, etc.
  • Willing to Travel up to 50% of the time
  • Must live within 75 miles of major airport
  • Valid Passport
  • Valid Driver’s License & a clear driving record
  • Travel to annual NAB tradeshow/or other tradeshows as required
  • Attend Sales Meetings, as required.